{"id":71,"date":"2026-10-22T09:15:33","date_gmt":"2026-10-22T09:15:33","guid":{"rendered":"https:\/\/hjertesnakspil.dk\/faq"},"modified":"2026-10-22T10:05:03","modified_gmt":"2026-10-22T10:05:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/hjertesnakspil.dk\/en\/faq","title":{"rendered":"Frequently asked questions (FAQ)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Here you will find answers to the questions we are asked most often about Hjertesnak conversation cards. If you cannot find the answer, you are welcome to <a href=\"\/en\/kontakt\/\">contact us<\/a>.<\/p><h2 class=\"wp-block-heading\">About the game<\/h2><h3 class=\"wp-block-heading\">What is Hjertesnak?<\/h3><p class=\"wp-block-paragraph\">Hjertesnak is a set of conversation cards in Danish and English for kids, teens and couples. You draw a card, answer the question or do the action \u2013 and get closer to each other. No one loses: everyone wins when we talk.<\/p><h3 class=\"wp-block-heading\">Which edition should I choose?<\/h3><p class=\"wp-block-paragraph\"><strong>Kids<\/strong> is for children aged 3\u20136, 7\u20139 and 10\u201312 together with an adult. <strong>Teen<\/strong> is for ages 13\u201316 and 16\u201319, with friends or parents. <strong>Partner<\/strong> is for couples. Choose the child\u2019s age when you add Kids or Teen to your cart.<\/p><h3 class=\"wp-block-heading\">Why are the cards in both Danish and English?<\/h3><p class=\"wp-block-paragraph\">Every card has the text in both languages. That makes the game great for bilingual families, for couples with different mother tongues and for children learning English.<\/p><h3 class=\"wp-block-heading\">Is Hjertesnak therapy?<\/h3><p class=\"wp-block-paragraph\">No. Hjertesnak is a conversation game that makes it easier to talk \u2013 not treatment. If you are worried about a child or a young person, contact a professional or a helpline such as B\u00f8rneTelefonen (B\u00f8rns Vilk\u00e5r).<\/p><h3 class=\"wp-block-heading\">What is the difference between the card game and the online version?<\/h3><p class=\"wp-block-paragraph\">The card game is physical cards in a box. The online version is the same cards as a digital edition, sent to you by email straight away \u2013 and it is cheaper.<\/p><h2 class=\"wp-block-heading\">Delivery and payment<\/h2><h3 class=\"wp-block-heading\">How much is shipping?<\/h3><p class=\"wp-block-paragraph\">Delivery to a parcel shop with GLS\/PostNord costs DKK 39. Shipping is free on orders over DKK 499. Online versions have no shipping.<\/p><h3 class=\"wp-block-heading\">How quickly will I get my order?<\/h3><p class=\"wp-block-paragraph\">Physical items are shipped within 1\u20133 working days. Online versions are emailed straight after payment.<\/p><h3 class=\"wp-block-heading\">How can I pay?<\/h3><p class=\"wp-block-paragraph\">You can pay by card (Visa, Mastercard) or bank transfer. All prices include 25 % VAT.<\/p><h2 class=\"wp-block-heading\">Returns and sustainability<\/h2><h3 class=\"wp-block-heading\">Can I cancel my purchase?<\/h3><p class=\"wp-block-paragraph\">Yes, you have a 14-day right of withdrawal on physical products. Read more under <a href=\"\/en\/fortrydelsesret-og-retur\/\">Returns and right of withdrawal<\/a>.<\/p><h3 class=\"wp-block-heading\">What are the cards made of?<\/h3><p class=\"wp-block-paragraph\">The cards are printed on FSC-certified paper, and the box has no plastic wrap. If you want to avoid physical products altogether, choose the online version.<\/p><p class=\"wp-block-paragraph\"><em>This is a webshop for a school project (Zealand, Greenhouse 2026). No real products are sold.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Her finder du svar p\u00e5 de sp\u00f8rgsm\u00e5l, vi oftest f\u00e5r om Hjertesnak samtalekort. Finder du ikke svaret, er du velkommen til at kontakte os. Om spillet Hvad er Hjertesnak? Hjertesnak er samtalekort p\u00e5 dansk og engelsk til b\u00f8rn, teenagere og par. I tr\u00e6kker et kort, svarer p\u00e5 sp\u00f8rgsm\u00e5let eller laver handlingen \u2013 og kommer t\u00e6ttere [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-71","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ \u2013 ofte stillede sp\u00f8rgsm\u00e5l | Hjertesnak<\/title>\n<meta name=\"description\" content=\"Svar p\u00e5 sp\u00f8rgsm\u00e5l om Hjertesnak samtalekort: hvilken alder, sprog, levering, fragt, betaling, retur og b\u00e6redygtigt papir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hjertesnakspil.dk\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ \u2013 ofte stillede sp\u00f8rgsm\u00e5l | Hjertesnak\" \/>\n<meta property=\"og:description\" content=\"Svar p\u00e5 sp\u00f8rgsm\u00e5l om Hjertesnak samtalekort: hvilken alder, sprog, levering, fragt, betaling, retur og b\u00e6redygtigt papir.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hjertesnakspil.dk\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Hjertesnak Spil\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-22T10:05:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hjertesnakspil.dk\\\/faq\",\"url\":\"https:\\\/\\\/hjertesnakspil.dk\\\/faq\",\"name\":\"FAQ \u2013 ofte stillede sp\u00f8rgsm\u00e5l | Hjertesnak\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/hjertesnakspil.dk\\\/#website\"},\"datePublished\":\"2026-10-22T09:15:33+00:00\",\"dateModified\":\"2026-10-22T10:05:03+00:00\",\"description\":\"Svar p\u00e5 sp\u00f8rgsm\u00e5l om Hjertesnak samtalekort: hvilken alder, sprog, levering, fragt, betaling, retur og b\u00e6redygtigt papir.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hjertesnakspil.dk\\\/faq#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hjertesnakspil.dk\\\/faq\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hjertesnakspil.dk\\\/faq#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hjertesnakspil.dk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ofte stillede sp\u00f8rgsm\u00e5l (FAQ)\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\\\/\\\/hjertesnakspil.dk\\\/#website\",\"url\":\"http:\\\/\\\/hjertesnakspil.dk\\\/\",\"name\":\"Hjertesnak Spil\",\"description\":\"Samtaler, der bringer jer t\u00e6ttere\",\"publisher\":{\"@id\":\"http:\\\/\\\/hjertesnakspil.dk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\\\/\\\/hjertesnakspil.dk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"http:\\\/\\\/hjertesnakspil.dk\\\/#organization\",\"name\":\"Hjertesnak Spil\",\"url\":\"http:\\\/\\\/hjertesnakspil.dk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"http:\\\/\\\/hjertesnakspil.dk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/hjertesnakspil.dk\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/hjertesnak-logo-krammehjerte-blink.png\",\"contentUrl\":\"https:\\\/\\\/hjertesnakspil.dk\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/hjertesnak-logo-krammehjerte-blink.png\",\"width\":960,\"height\":250,\"caption\":\"Hjertesnak Spil\"},\"image\":{\"@id\":\"http:\\\/\\\/hjertesnakspil.dk\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ \u2013 ofte stillede sp\u00f8rgsm\u00e5l | Hjertesnak","description":"Svar p\u00e5 sp\u00f8rgsm\u00e5l om Hjertesnak samtalekort: hvilken alder, sprog, levering, fragt, betaling, retur og b\u00e6redygtigt papir.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hjertesnakspil.dk\/en\/faq\/","og_locale":"en_GB","og_type":"article","og_title":"FAQ \u2013 ofte stillede sp\u00f8rgsm\u00e5l | Hjertesnak","og_description":"Svar p\u00e5 sp\u00f8rgsm\u00e5l om Hjertesnak samtalekort: hvilken alder, sprog, levering, fragt, betaling, retur og b\u00e6redygtigt papir.","og_url":"https:\/\/hjertesnakspil.dk\/en\/faq\/","og_site_name":"Hjertesnak Spil","article_modified_time":"2026-10-22T10:05:03+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hjertesnakspil.dk\/faq","url":"https:\/\/hjertesnakspil.dk\/faq","name":"FAQ \u2013 ofte stillede sp\u00f8rgsm\u00e5l | Hjertesnak","isPartOf":{"@id":"http:\/\/hjertesnakspil.dk\/#website"},"datePublished":"2026-10-22T09:15:33+00:00","dateModified":"2026-10-22T10:05:03+00:00","description":"Svar p\u00e5 sp\u00f8rgsm\u00e5l om Hjertesnak samtalekort: hvilken alder, sprog, levering, fragt, betaling, retur og b\u00e6redygtigt papir.","breadcrumb":{"@id":"https:\/\/hjertesnakspil.dk\/faq#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hjertesnakspil.dk\/faq"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/hjertesnakspil.dk\/faq#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hjertesnakspil.dk\/"},{"@type":"ListItem","position":2,"name":"Ofte stillede sp\u00f8rgsm\u00e5l (FAQ)"}]},{"@type":"WebSite","@id":"http:\/\/hjertesnakspil.dk\/#website","url":"http:\/\/hjertesnakspil.dk\/","name":"Hjertesnak Spil","description":"Conversations that bring you closer","publisher":{"@id":"http:\/\/hjertesnakspil.dk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/hjertesnakspil.dk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"http:\/\/hjertesnakspil.dk\/#organization","name":"Hjertesnak Spil","url":"http:\/\/hjertesnakspil.dk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"http:\/\/hjertesnakspil.dk\/#\/schema\/logo\/image\/","url":"https:\/\/hjertesnakspil.dk\/wp-content\/uploads\/2026\/10\/hjertesnak-logo-krammehjerte-blink.png","contentUrl":"https:\/\/hjertesnakspil.dk\/wp-content\/uploads\/2026\/10\/hjertesnak-logo-krammehjerte-blink.png","width":960,"height":250,"caption":"Hjertesnak Spil"},"image":{"@id":"http:\/\/hjertesnakspil.dk\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/hjertesnakspil.dk\/en\/wp-json\/wp\/v2\/pages\/71","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hjertesnakspil.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hjertesnakspil.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hjertesnakspil.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hjertesnakspil.dk\/en\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":1,"href":"https:\/\/hjertesnakspil.dk\/en\/wp-json\/wp\/v2\/pages\/71\/revisions"}],"predecessor-version":[{"id":74,"href":"https:\/\/hjertesnakspil.dk\/en\/wp-json\/wp\/v2\/pages\/71\/revisions\/74"}],"wp:attachment":[{"href":"https:\/\/hjertesnakspil.dk\/en\/wp-json\/wp\/v2\/media?parent=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}