Terms and conditions

This is a webshop for a school project (Zealand, Greenhouse 2026). No real products are sold.

Company

Hjertesnak Spil
Hjertegade 1, 4600 Køge, Denmark
CVR: 12345678 (fictional – school project)
Email: kontakt@hjertesnakspil.dk
Phone: +45 12 34 56 78

Prices and payment

All prices are in Danish kroner (DKK) incl. 25 % VAT. We accept payment by card, MobilePay and bank transfer. The amount is only charged when the item is shipped.

Delivery

Physical items are sent with GLS/PostNord to a parcel shop within 1–3 working days. Shipping costs DKK 39 – free on orders over DKK 499. Online versions are delivered immediately by email.

Right of withdrawal

You have a 14-day right of withdrawal under the Danish Consumer Contracts Act. See Returns and right of withdrawal.

Complaints about defects

You have a 2-year right to complain about defects under the Danish Sale of Goods Act.

Complaints

Complaints can be sent to kontakt@hjertesnakspil.dk or to the Danish Complaints Board (Nævnenes Hus) / the European Commission’s online complaint portal.